Responsible Gaming at pj777 — Stay in Control

For the majority of players in Bangladesh who enjoy cricket betting, live casino games and slots on pj777, gambling is a form of entertainment — exciting, social, and part of the enjoyment of watching a match or spinning the reels. pj777 is proud to serve players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna and beyond, and we take our duty of care to those players seriously.

However, pj777 recognises that for a small number of players, gambling can become a problem. Problem gambling is a recognised behavioural issue that can affect finances, relationships and mental wellbeing. pj777 provides a comprehensive set of responsible gaming tools — all accessible directly from your pj777 account settings — to help every player stay in control of their gaming. All tools described on this page are free to use and available to every pj777 account holder at any time.

How to Access Your Responsible Gaming Tools

All responsible gaming tools on pj777 are accessible directly from your account settings without needing to contact support. To access them:

• Log in to your pj777 account and navigate to the Account Settings section.
• Select "Responsible Gaming" from the settings menu to view all available tools.
• Choose the tool you want to activate — deposit limit, session reminder, cool-off period or self-exclusion — and follow the on-screen instructions.
• Changes to deposit limits take effect immediately when you reduce them. Increases to deposit limits are subject to a 7-day cooling-off period before they take effect.

If you cannot find the tool you need in your account settings, or if you want to discuss your responsible gaming options with a member of the pj777 team, please contact our live support chat, which is available 24 hours a day, 7 days a week.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling is becoming harmful. If several of these apply to you, we strongly encourage you to use pj777's responsible gaming tools or speak to a support professional.

Deposit Limits — How They Work

Deposit limits are one of the most effective tools for keeping your gambling within a comfortable budget. pj777 allows every account holder to set a maximum deposit amount for a daily, weekly or monthly period — in Bangladeshi Taka (৳) — directly from their account settings.

When you set a deposit limit, the pj777 system will automatically prevent you from depositing beyond your chosen cap for the relevant period — regardless of which payment method you use (bKash, Nagad, Rocket, Upay or bank transfer). This means your responsible gaming settings apply across all payment channels consistently.

• Reducing a deposit limit takes effect immediately — you cannot deposit more than your new lower limit from the moment you confirm the change.
• Increasing a deposit limit is subject to a mandatory 7-day cooling-off period before the new, higher limit becomes active. This delay is intentional — it gives you time to reconsider and ensures that limit increases are not made impulsively.
• You can view your current deposit limit status and remaining balance for the current period in your account settings at any time.

pj777 strongly recommends that all players set a deposit limit when they first create their account. Starting with a limit that reflects what you can genuinely afford to spend on entertainment — rather than setting the maximum — is the best approach for long-term enjoyable play.

Self-Exclusion — Taking a Break or Stopping Altogether

Self-exclusion is a formal commitment to stop gambling on pj777 for a defined period or permanently. It is designed for players who recognise that their gambling has become, or is at risk of becoming, a problem — and who want meaningful, enforced separation from the platform.

pj777 offers the following self-exclusion options, all accessible from account settings or via live support chat:

• Short-term cool-off: pause your account for 24 hours, 48 hours, 7 days or 30 days. During a cool-off period, you cannot log in, deposit or place bets. Your account balance is preserved.
• Medium-term self-exclusion: exclude yourself from pj777 for a period of 3 months, 6 months or 12 months. At the end of the exclusion period, you may request account reactivation — subject to a mandatory 7-day review period before access is restored.
• Permanent self-exclusion: permanently and irrevocably close your account. This option is final and cannot be reversed. Any real-money balance will be returned to you via your registered payment method after the exclusion is processed.

During any active self-exclusion or cool-off period, pj777 will take all reasonable steps to enforce the exclusion, including preventing login attempts. If you attempt to create a new account during a self-exclusion period, that account will be closed and any deposits refunded when the connection is identified.

Protecting Young People — 21+ Strictly Enforced

pj777 is strictly an adult platform. No person under the age of 21 may register, access or use pj777 under any circumstances. This is not simply a terms-and-conditions clause — it is a core ethical commitment that pj777 enforces actively through account verification procedures.

All new pj777 accounts are required to complete identity verification (KYC) that confirms the account holder is aged 21 or above. Accounts where age cannot be verified will be suspended until verification is complete, and any winnings generated prior to age verification being confirmed may be withheld pending review. If you are a parent or guardian in Bangladesh who suspects that someone under 21 in your care has registered a pj777 account, please contact us immediately via the email address shown in the footer of this website.

• If you share a device with younger family members, ensure your pj777 account is logged out when not in use and that your login credentials are not saved or accessible to others.
• Never share your pj777 account credentials with anyone, including family members. Account sharing is a violation of pj777's Terms and Conditions and can lead to account suspension.
• If pj777 identifies that an account is being used by a person under 21, the account will be permanently closed, all funds will be withheld pending investigation, and the matter may be referred to relevant authorities.

Getting Help — You Are Not Alone

If gambling has become a problem for you or someone you care about, the most important step is to seek help. Problem gambling is a recognised condition and there is no shame in asking for support. pj777's live support team is available around the clock and is trained to handle these conversations with sensitivity and full confidentiality. You can reach us at any time via the live chat feature in your pj777 account or by email at the address shown in the footer of this website.

When you contact pj777 support regarding responsible gaming, our team will: listen without judgment, explain all available responsible gaming tools on your account, assist you in activating whichever tools are most appropriate for your situation, and — if requested — process an immediate self-exclusion so you can step away from the platform right away.

pj777 also encourages players who are experiencing gambling-related difficulties to speak with a trusted family member or close friend. In Bangladesh, confiding in someone from your community — whether in Dhaka, Chittagong, Sylhet, Khulna or elsewhere — and seeking guidance from a trusted person can be an important first step toward recovery. Support does not always have to come from a formal organisation; sometimes a conversation with someone who cares about you is where it starts.

pj777's Commitment to Responsible Gaming

Responsible gaming is not a legal checkbox for pj777 — it is woven into the way we design and operate every part of the platform. From the moment a new player registers and completes KYC, through every deposit via bKash or Nagad, every cricket bet placed during a BPL match or T20 World Cup game, and every spin of the reels, pj777's systems are designed to detect unusual patterns and to intervene when a player may be at risk.

pj777 monitors account activity for indicators of problem gambling behaviour — including rapidly increasing bet sizes, extended unbroken gaming sessions, repeated deposit attempts following large losses, and sudden changes in game selection patterns. Where such indicators are detected, pj777's responsible gaming team may proactively reach out to the account holder to check in and make them aware of the tools available.

pj777 will never encourage a player to increase their deposit limit, extend a gaming session or chase a loss. Our communications — including any promotional messages — are designed to be clear, honest and never exploitative of players who may be vulnerable. pj777 is a platform built for entertainment, and we intend to keep it that way for every player across Bangladesh.